1. Introduction

These Terms and Conditions (the “Agreement”) govern the use of the Universal Hub platform (the “Platform”), which connects customers with various service providers and offers a range of goods and services (collectively, the “Products and Services”). By accessing and/or using the Platform, you agree to be bound by this Agreement and our Privacy Policy, which is incorporated herein by reference.

2. Services Offered

Universal Hub provides a variety of services, including but not limited to:

  • Delivery and logistics services
  • Other services

3. Goods Offered

Universal Hub offers a range of goods, including but not limited to:

  • Electronics
  • Fashion items
  • Home appliances
  • Furniture
  • Health and wellness products

4. User Registration and Accounts

4.1. To access and use certain features of the Platform, you may be required to register and create an account with Universal Hub. You agree to provide accurate, current, and complete information during the registration process and to maintain and update this information to keep it accurate, current, and complete.4.2. You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.4.3. Universal Hub reserves the right to suspend or terminate your account at any time, for any reason, including if we reasonably believe that you have violated this Agreement.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

5. Placing Orders and Payments

5.1. You may place orders for goods and services through the Platform. By placing an order, you agree to pay the applicable fees and charges, including any taxes or surcharges.5.2. Payment for goods and services can be made using the payment methods accepted by Universal Hub, which may include credit/debit cards, mobile money, or other digital payment options. You authorize Universal Hub to charge the payment method you have provided for the goods and services you have ordered.5.3. Universal Hub reserves the right to refuse or cancel any order at any time, for any reason, including if we reasonably believe that the order violates this Agreement or any applicable laws or regulations.

6. Cancellations and Refunds

6.1. You may cancel an order at any time prior to the goods and services being delivered. Cancellation fees may apply, as outlined in our Cancellation Policy, which is available on our website.6.2. Refunds will be processed in accordance with our Refund Policy, which is available on our website. Refunds may be subject to certain conditions and limitations.

7. User Conduct

7.1. You agree to use the Platform and Products and Services in a lawful and ethical manner, and in compliance with all applicable laws and regulations. You shall not engage in any activity that may harm or interfere with the operation of the Platform or the Products and Services.7.2. You shall not use the Platform or Products and Services for any unlawful, fraudulent, or abusive purpose, including but not limited to the transmission of malware, spam, or other harmful content.7.3. You shall not attempt to gain unauthorized access to the Platform, systems, or data, or to interfere with the proper functioning of the Platform or Products and Services.

8. Intellectual Property

8.1. The Universal Hub platform, including all content, software, and trademarks, is the property of Universal Hub and is protected by Kenyan and international intellectual property laws.8.2. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform and Products and Services for your personal, non-commercial use, subject to the terms of this Agreement. You shall not modify, copy, distribute, transmit, display, reproduce, or create derivative works from the Platform or Products and Services.

9. Limitation of Liability

9.1. Universal Hub shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost data, or business interruption, arising out of or in connection with your use of the Platform or Products and Services, even if we have been advised of the possibility of such damages.9.2. The total liability of Universal Hub for any claims arising out of or related to this Agreement shall not exceed the amount of fees paid by you to Universal Hub in the 12 months preceding the event giving rise to the claim.

10. Governing Law and Dispute Resolution

10.1. This Agreement shall be governed by the laws of Kenya, without regard to its conflict of law provisions.10.2. Any disputes arising out of or in connection with this Agreement shall be resolved through binding arbitration in Nairobi, Kenya, in accordance with the rules of the Nairobi Centre for International Arbitration.

11. Modifications and Termination

11.1. Universal Hub reserves the right to modify this Agreement at any time, without prior notice. Your continued use of the Platform and Products and Services after any such modifications shall constitute your acceptance of the revised Agreement.11.2. Universal Hub may suspend or terminate your access to the Platform and Products and Services at any time, for any reason, including if we reasonably believe that you have violated this Agreement.

12. Miscellaneous

12.1. This Agreement constitutes the entire agreement between you and Universal Hub regarding the use of the Platform and Products and Services, and supersedes any prior agreements or understandings.12.2. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.12.3. The failure of Universal Hub to enforce any right or provision of this Agreement shall not be deemed a waiver of such right or provision.By using the Universal Hub platform and Products and Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement and our Privacy Policy